terms & conditionS

1 GENERAL

Any acceptance by us of an order by you is subject to the following conditions. If your order form or invoice contains printed conditions such conditions are accepted only in so far as they are not inconsistent with our terms and conditions as set out below. We accept an order for goods or services by you on the earliest of our written acknowledgement of your order or our delivery of goods to you.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it remains your responsibility to read the terms and conditions EACH occasion you use HB Mustangs.

2 PRICES

Whilst we endeavour to adhere to our published prices we reserve the right to amend them to those ruling at the date of dispatch. All prices are pound sterling and exclude VAT unless otherwise stated. 

While all our prices are checked for accuracy on a regular basis, some prices of quotes may be incorrect. If we discover an error with the price of your parts , we will inform you as soon as possible. We are no under obligation to provide parts to you at the incorrect lower price and reserve the right to cancel your order. In cases where contact cannot be made, we will treat the order as cancelled.

All quotations provided are valid for 14days, unless otherwise stated.

3. PRODUCT INFORMATION 
Any application lists, catalogues, descriptions, information or advice provided by us in respect of goods is as accurate as possible although is for illustrative purposes only. In all instances, it is your responsibility to assure yourself that the parts supplied are suitable for the application involved.

Goods supplied by us may be different in colour or appearance from those shown on our website or the vehicle itself.

4. ORDERS

Whilst we use our best endeavours to fulfil orders made by you, we will not be liable for any failure in the performance of any of our obligations to you caused by factors outside our control including (without limitation) strikes, lockouts, shipping delays, fire, war, etc. In such an event, you will have no claim against us for any loss or damage which may result.

5. OUR PAYMENT TERMS
Payment is to be made before delivery unless arrangements have been made to open an account authorised by a Director of the company in writing

6. DELIVERY OF GOODS AND RETENTION OF TITLE

All parts shipped are with a basic level of insurance.

If you would like to upgrade insurance please let us know in advance.

HB mustang is not liable for any missing or damaged goods once they’ve left our control.

Goods are delivered to you and at your risk at the earliest of when we physically deliver them to you or make them available to you for collection at a location agreed by us.

7. GUARANTEE

All NEW products are supplied and guaranteed by the manufacturer in accordance with manufacturers specifications. Any item which is proved and admitted by the manufacturer to be defective during the relevant warranty period due to material or structural defect will be replaced free of charge or credited in full at our discretion. Under no circumstances will we accept liability for consequential loss or damage or pay for any repairs or alterations without prior authorisation.

We will have no liability to you in respect if any defect arising from wear and tear, wilful damage, negligence, tampering of goods, abnormal working conditions, incorrect fitting or ordering of goods or failure to follow the manufacturer’s instructions.

Under no circumstances will we accept liability to you in respect of costs incurred such as: (but not limited to) loss of earnings, travel expenses, recovery costs, damages etc.

All USED parts are sold with no warranty.

 

8 RETURNS

All goods that are incorrectly supplied will be refunded within 7 days, providing they are returned as new in their original packaging.

Only goods returned in the same condition in which you receive them qualify for a refund, you have no entitlement to a refund if the goods returned have been used and where applicable have been removed from sealed clear packaging.

Return postage remains your responsibility unless, the goods are faulty or are incorrectly supplied, there is an unreasonable delay in delivery or because of an error on our behalf.

Where we are liable for postage but are unable to organise a collection, you must return the goods to us via the cheapest tracked method possible and provide proof of purchase for the chosen postage. In cases where postage costs are deemed excessive, we reserve the right to refund the value of the cheapest postage method available at that time.

All ‘Special Order’ items are non-returnable unless previously agreed with us, all special order returns are subject to at 20% restocking fee, deductible from any refund due.

9 OTHER

Video/Audio recording of any calls, staff member or any on-site professionals is prohibited without prior written consent from us.

This contract will be governed by English law and any dispute arising out of or in any way connected to it shall be subject to the exclusive jurisdiction of the English Courts.

10 LIMITATION OF LIABILITY

10.1 The following provisions set out the entire financial liability of us (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you arising out of or in any way related to the contract.

10.1.1 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 (as amended)) are, to the fullest extent permitted by law, excluded from this Contract.

10.1.2 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence under section 2(3) of the Consumer Protection Act 1987 for fraud or for fraudulent misrepresentation or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10.1.3 Subject to clause 12(c), we will not be liable to you for any indirect or consequential, special or punitive loss, damage, costs or expenses, loss of profit, loss of business, loss of income or revenue, waste of management or office time or depletion of goodwill.

10.1.4 Subject to clause 12(c), our total liability to you under or connected with this contract will not exceed 125% (one hundred and twenty-five per cent) of the price payable for the goods for any one event or series of connected events.

11 COMPLAINTS
If you have any complaints about any goods or services supplied by us, please contact us immediately so we can deal with your complaint quickly.

12 DATA PROTECTION

12.1 We will use all personal information you provide to us to supply goods, process payments and where agreed by yourself inform you of similar products/promotions. If you wish to stop receiving marketing communications from us, please contact us to have your data removed from the database.

12.2 We may pass information provided by you for the purpose of credit checks, in some cases they may keep a record of any search they do.

12.3 We will only give your personal information to third parties where allowed in accordance with the Data Protection Act.

12.4 We do not permit the recording of any telephone calls between you and us without prior consent.

12.5 Certain services on our site will require registration and will be subject to an approved login name and password. Information that you provide on this site must be accurate and complete, all password details are accept and may be withdrawn at our sole discretion and are exclusive to you. In the event you have any concerns or become aware of misuse you must inform us immediately.